- Ensure Billing accuracy, while coordinating billing/invoice requirements to ensure Sales and customer requirements are being met accordingly, within a high-volume environment
- Issue and post bills, receipts and invoices. Invoice printing, mailing, email set-up and set-up and maintenance of output condition in SAP.
- Manage return to sender invoices, find root cause and resolve issues.
- Work with customers and Rainin Data Stewards to update accounts receivable database in SAP with new accounts, upgrades and or missed information via Commercial Operations Database.
- Perform credit card reconciliation and follow-up on customer's requests for credit card stamp or credit card receipt, work credit card report to resolve open items with errors
- Work with Finance on credit approvals, credit blocks and credit hold lists for review.
- Troubleshoot Level 2 and Level 3 Data issues with vendors and customers
- Follow-up on customers' requests for invoices
- Manage the status of accounts and balances and identify inconsistencies. Research and resolve customer's inquiries and manage customer disputes email inbox and SharePoint Site.
- Manage all credit memos, debit memos, credit and rebills requests, coordination, getting approval, issuance to the customer and refund request to AP if any and making sure that documentation is in place.
- Identify invoicing errors and manage resolution process daily - follow-up SAP VFX3 Error correction list and Billing Do-list
- Manage customer specific web portal invoice reconciliation and impact invoices.
- Write thorough reports on billing activity with clear and reliable data
- Create and Bill for Onsite Service Orders daily, review all documents to ensure correct and may require customer contact for correction prior to billing.
- Perform other duties as assigned.
- High school diploma or GED
- 3 - 5 years’ experience in Billing / Invoicing Specialist or Order Entry roles with a proven proficiency in researching and resolving billing and order entry issues.
- Experience in providing customer support in high-volume and fast-paced environment.
- Comfortable dealing with numbers and the processing of confidential financial information.
- Advanced proficiency with MS Programs (Word, Outlook, etc.)
- Excellent knowledge of Excel including pivot tables, VLOOKUP, etc.
- Experience with SAP is preferred.
- Results-driven, organized and highly motivated.
- Ability to multi-task and prioritize.
- Ensures consistent task completion with accuracy, attention to detail and maintains proactive follow-up.
- Excellent written and verbal communication skills with the ability to communicate information and ideas clearly, concisely and on a professional level.
- Excellent organizational, interpersonal, customer service and telephone skills.
- Must be available to work overtime if needed.
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
- Tuition reimbursement, educational matching gift program, perks and discounts
- Parental and caregiver leave programs
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in precision instrumentation
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards across Mettler Toledo
- Global recognition for the quality of our products and services
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