Key Responsibilities
- Manage daily Credit & Collections activities and ensure timely follow-up on overdue accounts.
- Drive focused actions on high-value and critical overdue accounts to reduce DSO and improve cash flow.
- Review past-due customers, escalate critical cases, and participate in controller and forecast meetings.
- Lead and manage a team of 10–15 members, including performance reviews, quality checks, training plans, and team development.
- Prepare Top 20 customer files, MIS dashboards, daily/weekly/monthly reports, and month-end reporting.
- Prepare and review forecast targets, analyze collection and dispute performance, and take corrective actions where required.
- Review credit limit requests, credit hold reports, proforma invoice requests, and support credit decision-making as per guidelines.
- Ensure credit and rebill cases, dispute mailbox emails, re-age requests, and customer account issues are handled within SLAs.
- Coordinate with business controllers, finance teams, collectors, and internal stakeholders for issue resolution and overdue reduction.
- Identify opportunities for process improvement, standardization, and automation of repetitive activities such as reminders, ageing reports, customer follow-ups, and MIS reporting.
- Bachelor’s degree in commerce
- MBA / Postgraduate qualification in Finance will be an added advantage
- 5-8 years of experience in Accounts Receivable, Credit & Collections, Cash Application, Dispute Management, or Order-to-Cash process.
- Strong knowledge of Credit & Collections and Accounts Receivable processes.
- Good understanding of ageing, past dues, DSO, credit limits, deductions, and cash collection.
- Strong analytical and reporting skills.
- Ability to review large customer accounts and identify risks.
- Good working knowledge of SAP, CRM, Excel, and MIS reporting tools.
- Ability to manage deadlines during month-end and reporting cycles.
- Fluency in English (written and spoken)
- Good communication skills (verbal, written, presentation)
- Stakeholder management skills.
- Ability to lead and manage a team effectively.
- Strong follow-up and escalation management skills.
- Ability to support team members in query resolution and process improvement.
- Ability to work collaboratively with internal teams and business stakeholders.
- "One Team" that thrives on collaboration and innovation.
- Opportunities to work with Global teams.
- An open, fair and inclusive environment
- Multitude of learning and growth opportunities
- Medical insurance for you & your family, with access to Telemedicine application
- A brand name that is identified worldwide with precision, quality, and innovation.
你心所属，梅特勒托利多助力职业发展。
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法人实体