We are looking for a skilled and motivated professional to join our team.
This person will be responsible for providing technical support for software applications used in production processes.⚙️🏭
The internal job title, on the contract, will be “Support Engineer Professional”.
Duties and Responsibilities:
- Providing technical support for assigned applications.
- Documenting support cases worked on for further analysis purposes.
- Providing internal support for cloud related infrastructure topics.
- Assisting in software products testing.
- Providing pre-sales support.
- Supporting market organizations in customer projects off- and on-site with assigned applications installations (proposing/ designing system architectures, implementation plans, configuration features, validation).
- Training market organizations and end-customers.
- Write technical documentations e.g. knowledge base articles, description of a functionality etc.
- Creation/ adapting training documentation/ video.
- Cooperating with Product Managers on customer support cases
- Cooperating with R&D on development of new software versions e.g. discussing specifications, sharing know from the field, smoke tests etc.
- Technical education with preferably a higher level of further training in electrical engineering or IT with 2-3 years of professional experience in a similar position.
- Good customer service skills.
- Good knowledge of installing/ maintaining software needed for production process.
- Good knowledge of root cause analysis and problem solving techniques.
- Experience in technical support engineering or similar.
- Good English skills (spoken and written).
- Technical experience (TCP/IP network, Database (MS SQL), Windows Server OS, Virtualizations, Web Services, etc.) in application support of large distributed client-server systems.
- Experience in deploying, securing and operating container-based systems such as Docker or Kubernetes on private and public clouds (such as Microsoft Azure).
- Understanding of large-scale distributed systems, advanced concepts of computer architecture and microservices (load balancers, caching, web servers, application servers, networking).
- Experience in international work environment.
- Good knowledge of SQL and MS SQL Servers
- Basic knowledge of validation of computer systems
- Good knowledge of TCP/IP networks
- Experience in industrial environment, with knowledge of IT systems in production processes
- Experience as field technician in industrial environment
- Contract of employment [umowa o pracę], we are looking for a long term cooperation,
- Annual reward 💰,
- Hybrid work model (up to 3 days a week from home, 2 days from the office)🏠,
- A diverse and inclusive workplace,
- Festive benefits paid in April and December,
- Medical care with basic dental package (Medicover), with possibility to extend to Damian Medical Center,
- Possibility to extend medical care to family members,
- Life insurance with possible extended scope,
- Sports card (Medicover),
- Language courses,
- A vast training offer to support your development🚀,
- Wellbeing activities, CSR, with space for your initiatives*,
- Discounts for meals and special offers at Platan Business Park.
*We are focusing on entertainment and supporting your physical and mental health – check out our LinkedIn profile!
The recruitment process consists of the following steps:
- CV selection – we contact selected candidates
- Phone screening with a recruiter (approx. 15 min)
- Initial interview with the Manager or technical Expert (video conference, approx. 1 hour)
- Providing candidates with information about the minimum salary for a given position and other components of remuneration by email after the initial interview.
- F2F meeting at the office, video conference, or decision on the selection of the candidate and making an offer.
At the same time, due to the Christmas - holiday season, please expect that applications will be processed in the new year as well as we will be able to come back with feedback.
For those who prioritize precision, Mettler Toledo is precisely where you belong.
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