We are looking for a skilled and motivated professional to join our team.
This person will be responsible for providing technical support for software applications used in production processes.⚙️🏭
The internal job title, on the contract, will be “Support Engineer Professional”.
Duties and Responsibilities:
- Providing technical support for assigned applications.
- Documenting support cases worked on for further analysis purposes.
- Providing internal support for cloud related infrastructure topics.
- Assisting in software products testing.
- Providing pre-sales support.
- Supporting market organizations in customer projects off- and on-site with assigned applications installations (proposing/ designing system architectures, implementation plans, configuration features, validation).
- Training market organizations and end-customers.
- Write technical documentations e.g. knowledge base articles, description of a functionality etc.
- Creation/ adapting training documentation/ video.
- Cooperating with Product Managers on customer support cases
- Cooperating with R&D on development of new software versions e.g. discussing specifications, sharing know from the field, smoke tests etc.
- Technical education with preferably a higher level of further training in electrical engineering or IT with 2-3 years of professional experience in a similar position.
- Good customer service skills.
- Good knowledge of installing/ maintaining software needed for production process.
- Good knowledge of root cause analysis and problem solving techniques.
- Experience in technical support engineering or similar.
- Good English skills (spoken and written).
- Technical experience (TCP/IP network, Database (MS SQL), Windows Server OS, Virtualizations, Web Services, etc.) in application support of large distributed client-server systems.
- Experience in deploying, securing and operating container-based systems such as Docker or Kubernetes on private and public clouds (such as Microsoft Azure).
- Understanding of large-scale distributed systems, advanced concepts of computer architecture and microservices (load balancers, caching, web servers, application servers, networking).
- Experience in international work environment.
- Good knowledge of SQL and MS SQL Servers
- Basic knowledge of validation of computer systems
- Good knowledge of TCP/IP networks
- Experience in industrial environment, with knowledge of IT systems in production processes
- Experience as field technician in industrial environment
- Contract of employment [umowa o pracę], we are looking for a long term cooperation,
- Annual reward 💰,
- Hybrid work model (up to 3 days a week from home, 2 days from the office)🏠,
- A diverse and inclusive workplace,
- Festive benefits paid in April and December,
- Medical care with basic dental package (Medicover), with possibility to extend to Damian Medical Center,
- Possibility to extend medical care to family members,
- Life insurance with possible extended scope,
- Sports card (Medicover),
- Language courses,
- A vast training offer to support your development🚀,
- Wellbeing activities, CSR, with space for your initiatives*,
- Discounts for meals and special offers at Platan Business Park.
*We are focusing on entertainment and supporting your physical and mental health – check out our LinkedIn profile!
The recruitment process consists of the following steps:
- CV selection – we contact selected candidates
- Phone screening with a recruiter (approx. 15 min)
- Initial interview with the Manager or technical Expert (video conference, approx. 1 hour)
- Providing candidates with information about the minimum salary for a given position and other components of remuneration by email after the initial interview.
- F2F meeting at the office, video conference, or decision on the selection of the candidate and making an offer.
At the same time, due to the Christmas - holiday season, please expect that applications will be processed in the new year as well as we will be able to come back with feedback.
你心所属，梅特勒托利多助力职业发展。
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