- Provide technical support for laboratory products and software.
- Triage and respond to technical support requests, escalating as necessary to corresponding support teams.
- Serve as a supportive liaison between customers and internal business units.
- Create and send detailed technical customer reports.
- Train and demonstrate resolutions to technical support enquiries effectively.
- Organise and conduct product and software demonstrations on-site and off-site, utilising various technologies including our eStudio facility.
- Organise and conduct LabX software demonstrations and customer training sessions, both on-site and remotely.
- Visit customers to understand their processes and support the sales process by demonstrating our technical expertise.
- Assist in developing suitable LabX methods for various applications.
- Degree in a scientific field such as Chemistry, Chemical Engineering, Biochemistry, or Biotechnology.
- Strong practical understanding of laboratory instrumentation and software.
- Self-starter with excellent problem-solving skills.
- Comfortable presenting and communicating with stakeholders at all levels.
- Valid driving license with willingness to travel occasionally.
- International career development opportunities
- Being part of One Team that thrive from collaboration and drives continuous improvement
- Support working families through enhanced family friendly policies and flexible working patterns.
- Encouragement to work creatively, autonomously and to measure and celebrate success
- Support with individual learning, development, and growth within the Company
- We encourage work life balance and offer 25 holidays, plus Bank Holidays, and rewards length of service by increasing your holiday entitlement to a maximum of 29 days upon predefined milestones.
- Health and Wellbeing of employees is important to us and as such all employees have BUPA healthcare, an EAP service and access to our wellbeing portal.
- You will join a Trustee based pension scheme and have peace of mind with 4x life assurance.
Para aquellos que priorizan la precisión, Mettler Toledo es precisamente donde perteneces.
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Domicilio fiscal