- Handling emails received from internal / external customers.
- Keeping a control over TAT period.
- Raising SharePoint request for customer master data maintenance.
- Updating customer’s credit limit and payment terms on SAP.
- Preparing and circulating monthly SharePoint report to stakeholders.
- Preparing MIS dashboards and presentation.
- Collaborating with cash application and stakeholders as per requirement.
- Meeting productivity and quality benchmark defined from time to time.
- Ensuring regular communication with Business Unit personnel to ensure issues are resolved immediately.
- Ensuring deliverables as per agreed SLA's.
- Attendance at the early monthly call is mandatory, and it is scheduled to occur once every month.
- Shift time would be either 9:00 pm to 6:00 pm or 12:00 pm to 9:00 pm
- B. Com
- 3-4 years' experience into international customer service preferably into cash collections.
- SAP knowledge will be preferred.
- Telephonic skills should be excellent.
- Fluency in English (written and spoken)
- Good communication skills (verbal, written, presentation)
- Strong process knowledge with focus on constantly improving productivity and processes.
- "One Team" that thrives on collaboration and innovation
- Opportunities to work with Global teams
- An open, fair and inclusive environment
- Multitude of learning and growth opportunities
- Medical insurance for you & your family, with access to Telemedicine application
- A brand name that is identified worldwide with precision, quality, and innovation.
Pour ceux qui priorisent la précision, Mettler Toledo est précisément le lieu où se trouve leur place.
Référence
Localisation souhaitée
Job Type
Entité légale