- Managing the Dispute Mailbox and handling invoice credit and rebill tickets in an efficient manner.
- Handling credit part for service invoices and creating replacement documents for rebill in
- CRM
- Providing dispute resolution by scrutinizing and verifying disputed invoices by customer / internal team through calls/emails.
- Hands-on experience required for handling different mailboxes pertaining to Dispute and customer communication.
- Understanding customer and internal team requirements to support and clarify or resolve their queries.
- Maintaining regular communication with Business Unit personnel to ensure immediate issue resolution.
- Meeting productivity and quality benchmarks as defined periodically.
- Initiating, suggesting, and demonstrating process improvements.
- Ensuring deliverables meet the agreed Service Level Agreements.
Technical Skills
- 2-4 years' experience into international customer service preferably into AR Collections / Dispute.
- SAP knowledge will be preferred.
- Email/Telephonic skills should be excellent
Soft Skills
- Fluency in English (written and spoken)
- Good communication skills (verbal, written, presentation)
- Strong process knowledge with focus on constantly improving productivity and processes.
- "One Team" that thrives on collaboration and innovation
- Opportunities to work with Global teams
- An open, fair and inclusive environment
- Multitude of learning and growth opportunities
- Medical insurance for you & your family, with access to Telemedicine application
- A brand name that is identified worldwide with precision, quality, and innovation.
Pour ceux qui priorisent la précision, Mettler Toledo est précisément le lieu où se trouve leur place.
Référence
Localisation souhaitée
Job Type
Entité légale