- Managing the Dispute Mailbox and handling invoice credit and rebill tickets in an efficient manner.
- Handling credit part for service invoices and creating replacement documents for rebill in
- CRM
- Providing dispute resolution by scrutinizing and verifying disputed invoices by customer / internal team through calls/emails.
- Hands-on experience required for handling different mailboxes pertaining to Dispute and customer communication.
- Understanding customer and internal team requirements to support and clarify or resolve their queries.
- Maintaining regular communication with Business Unit personnel to ensure immediate issue resolution.
- Meeting productivity and quality benchmarks as defined periodically.
- Initiating, suggesting, and demonstrating process improvements.
- Ensuring deliverables meet the agreed Service Level Agreements.
Technical Skills
- 2-4 years' experience into international customer service preferably into AR Collections / Dispute.
- SAP knowledge will be preferred.
- Email/Telephonic skills should be excellent
Soft Skills
- Fluency in English (written and spoken)
- Good communication skills (verbal, written, presentation)
- Strong process knowledge with focus on constantly improving productivity and processes.
- "One Team" that thrives on collaboration and innovation
- Opportunities to work with Global teams
- An open, fair and inclusive environment
- Multitude of learning and growth opportunities
- Medical insurance for you & your family, with access to Telemedicine application
- A brand name that is identified worldwide with precision, quality, and innovation.
Dla tych, którzy stawiają na precyzję, Mettler Toledo jest precyzyjnie tym, czego szukasz.
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